Support mixed with sales
Define a clear intake path so the request can reach the right team.
BUILT FOR TECHNOLOGY COMPANIES
Separate support requests from sales opportunities early.
Receive solution and support enquiries and gather requirements for the right technical team.
Your preferred dialectConnected CRMOn-premises option
01 / BEFORE THE CONVERSATION
Missing details slow down follow-up.
For technology companies, we start with the questions your team actually needs answered.
Unspecified users or scope
Define a clear intake path so the request can reach the right team.
Issues without technical context
Define a clear intake path so the request can reach the right team.
02 / EXPLORE THE CUSTOMER JOURNEY
A simple conversation for your customer.
An organised request for your team.
A scripted technology companies demo. Try a returning or new customer, select available times or products, and follow the system explanation alongside. No WhatsApp or AI-model connection, and no data is submitted or saved.
Conversation with a demo company systemCHOOSE A PATH AND EXPLORE THE OPTIONS
SELECT THE CUSTOMER MESSAGE TO START
03 / A CLEAR PATH FOR EVERY ENQUIRY
What your technology companies team receives.
Sales or support
Sales and service CRM
User count
15 users • Excel • on premises
Scope and deployment
Requirements review and tailored demo
Only through agreed integrations and permissions. Passwords and access keys are not requested in chat; each team’s access is scoped before launch.
WHATSAPP + CRM + ON-PREMISES
Your workflow. Your server.
We configure a WhatsApp agent, CRM and approved knowledge base. Customer records, conversations, opportunities and tasks stay connected, with an option to deploy the components on your own premises.
Explore the platform and implementationA customer profile and history
Clear next actions and ownership for each request.
Your preferred dialect
Tone, knowledge and permissions tailored to your business.
Local deployment and team access
Hardware, model and backup requirements agreed before implementation.
FROM DEMO TO DEPLOYMENT
Built around your work, tested with your team.
Understand your operation
Review frequent questions, enquiry routes and team ownership.
Prepare knowledge and CRM
Define records, permissions, sources and integrations.
Test your scenarios
A tailored demonstration and review of answers and handovers.
Handover and support
Team training, support and backups under the agreed proposal.
Questions from technology companies
Will it access support systems?+
Only through agreed integrations and permissions. Passwords and access keys are not requested in chat; each team’s access is scoped before launch.
Is this a live WhatsApp demo?+
This is a scripted journey demonstration. Contact us for a tailored live presentation; the example requires no real personal information.
Can the proposal include CRM and on-premises deployment?+
Yes. We agree the agent, CRM, hardware, local model, permissions, integrations, support and costs before approval.
How are implementation and operating costs determined?+
Based on users, channels, volume, integrations and hardware requirements. Setup, support and external-service charges are specified in the proposal.
EXPLORE OTHER INDUSTRIES
A different industry? Find its workflow.
AFAQ ALQIMA • RIYADH
Let’s tailor a demo for technology companies.
Tell us your industry and most frequent enquiry. Together we define the right workflow and integrations.